CloudLab - Maintenance of our PIM on CloudLabs X3 – Maintenance details

All systems operational

Maintenance of our PIM on CloudLabs X3

Completed
Scheduled for 16.01.2025 at 10:00 PM – 17.01.2025 at 1:47 AM

Affects

Cloud

Under maintenance from 10:00 PM to 1:47 AM

Product Information Management

Under maintenance from 10:00 PM to 1:47 AM

Updates
  • Completed
    17.01.2025 at 1:47 AM
    Completed
    17.01.2025 at 1:47 AM

    Dear Customer,

    we are pleased to confirm that the extended monitoring phase following the scheduled maintenance has been completed without any irregularities. Throughout the entire monitoring period, no issues or anomalies were detected.

    With this, the maintenance is now fully concluded.

    Should you unexpectedly encounter any issues, please do not hesitate to reach out to our support team. We are here to assist you and ensure everything continues running seamlessly.

    Thank you once again for your trust and cooperation.

    Your CloudLab Support Team

  • Update
    17.01.2025 at 1:16 AM
    Update
    17.01.2025 at 1:16 AM

    Dear Customer,

    we are pleased to inform you that the scheduled maintenance on CloudLabs Version X3 has been successfully completed.

    Our initial checks indicate that all systems are functioning as expected, and no issues have been detected so far. We will continue to monitor the systems closely to ensure full stability before providing a final confirmation.

    Thank you for your patience and understanding during this maintenance window.


    Your CloudLab Support Team

  • In progress
    16.01.2025 at 10:00 PM
    In progress
    16.01.2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    16.01.2025 at 10:00 PM
    Planned
    16.01.2025 at 10:00 PM

    Dear Customer,

    we would like to inform you about an upcoming scheduled maintenance that will exclusively affect customers using PIM on CloudLabs Version X3. If you are not using Version X3, your service will not be impacted.

    Maintenance Schedule:

    • Start: Thursday, January 16th, 2025, at 11:00 PM CEST

    • End: Friday, January 17th, 2025, at 5:00 AM CEST

    During the entire maintenance period, we kindly request that you do not carry out and work on your products in the datacenter. The work carried out during this time could be lost after maintenance. This includes activities related to:

    • Web products

    • Page options

    • Product parts

    • Mapping Rules

    • Pricing

    • Files

    • Production Methods

    Additionally, product information will be unavailable for approximately one hour during this timeframe.

    We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance efficiently and minimize its impact on your operations.

    Thank you for your cooperation and continued trust in our services.


    Your CloudLab Support Team