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Affects
Under maintenance from 9:00 AM to 9:39 AM
Under maintenance from 9:00 AM to 9:39 AM
- Completed19.03.2025 at 9:39 AMCompleted19.03.2025 at 9:39 AM
Dear Customer,
During today's scheduled firewall update, we encountered unexpected discrepancies that prevented the successful completion of the maintenance as planned. As a result, we have reverted the system to its previous state to ensure uninterrupted service.
Our team is currently analyzing these issues, and we will incorporate the necessary adjustments into our next maintenance window to ensure a smoother update process.
Should you experience any irregularities, please do not hesitate to contact our support team. We appreciate your patience and understanding as we work towards a more robust and secure system.
Best regards
Your CloudLab Support Team
- Planned19.03.2025 at 9:00 AMPlanned19.03.2025 at 9:00 AM
Dear Customer,
To further enhance the security of our network environment and optimize system performance, we will be conducting a scheduled update of our firewall systems. This update is a crucial part of our ongoing efforts to ensure the integrity and reliability of our services.
Who is affected?
Customers using a CloudLab software version older than X1.What Expect?
The update will begin on March 19 at 10:00 AM CET and takes approx. only 30 minutes. During this time, there may be a brief disruption in system availability.Why is the update taking place during Business Hours?
To ensure a smooth and efficient maintenance process, we are performing the update during business hours. This allows us to monitor active data traffic in real-time, have our full network team on standby, and respond immediately to any unexpected discrepancies - helping to prevent prolonged downtime.Why is this update necessary?
Updating the firewall is essential to addressing new security challenges and ensuring that our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.What should you do?
Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time frame.Should you experience any unexpected issues after the update, please do not hesitate to contact our support team.
We appreciate your understanding and cooperation as we perform these necessary maintenance tasks to further improve the quality and security of our services.
Best regards
Your CloudLab Support Team