CloudLab - Firewall Maintenance – Maintenance details

All systems operational

Firewall Maintenance

Completed
Scheduled for 24.03.2025 at 9:00 AM – 12:20 PM

Affects

Cloud

Under maintenance from 9:00 AM to 12:20 PM

Webservers

Under maintenance from 9:00 AM to 12:20 PM

Updates
  • Completed
    24.03.2025 at 12:20 PM
    Completed
    24.03.2025 at 12:20 PM

    Dear Customer,

    We are pleased to inform you that today's scheduled firewall update was successfully completed. The maintenance was carried, and all systems are operating as expected.

    Additionally, we were able to carry out the steps originally planned for tomorrow's maintenance during today's update. As a result, no further maintenance will be required tomorrow.

    Should you experience any issues or have any questions, please do not hesitate to contact our support team. We appreciate your trust and remain committed to providing a secure and reliable service.

    Best regards
    Your CloudLab Support Team

  • Update
    24.03.2025 at 9:02 AM
    Update
    24.03.2025 at 9:02 AM

    Maintenance is now in progress.

  • In progress
    24.03.2025 at 9:00 AM
    In progress
    24.03.2025 at 9:00 AM
    Maintenance is now in progress
  • Planned
    24.03.2025 at 9:00 AM
    Planned
    24.03.2025 at 9:00 AM

    Dear Customer,

    To further enhance the security of our network environment and optimize system performance, we will be conducting a scheduled update of our firewall systems. This update is a crucial part of our ongoing efforts to ensure the integrity and reliability of our services.

    Who is affected?
    Customers using a CloudLab software version older than X1.

    What Expect?
    The update will begin on March 24 at 10:00 AM CET and takes approx. only 60 minutes. During this time, there may be a brief disruption in system availability.

    Why is the update taking place during Business Hours?
    To ensure a smooth and efficient maintenance process, we are performing the update during business hours. This allows us to monitor active data traffic in real-time, have our full network team on standby, and respond immediately to any unexpected discrepancies - helping to prevent prolonged downtime.

    Why is this update necessary?
    Updating the firewall is essential to addressing new security challenges and ensuring that our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.

    What should you do?
    Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time frame.

    Should you experience any unexpected issues after the update, please do not hesitate to contact our support team.

    We appreciate your understanding and cooperation as we perform these necessary maintenance tasks to further improve the quality and security of our services.

    Best regards
    Your CloudLab Support Team