CloudLab - Notice history

Dear Customer,

we are pleased to inform you that the network disruption has been successfully identified and resolved by our technical team. We have taken immediate steps to restore all affected services to full functionality.

However, to ensure a permanent solution and prevent future occurrences, a separate maintenance will be necessary. We will schedule this maintenance at a time that minimizes impact on your operations and will provide you with all the relevant details well in advance.

Thank you for your understanding and patience during this time.

Best Regards

Your CloudLab Support Team

Dear customer,

we would like to inform you about the current status of our server infrastructure and an upcoming emergency maintenance.

1. Server Status: Following the recent outage, we conducted comprehensive monitoring and examination of our servers. We are pleased to report that no further irregularities have been observed since then. The stability and performance of our systems are once again fully in line with our high standards.

2. Scheduled Emergency Maintenance: To ensure the continued reliability of our services, an essential maintenance operation is scheduled for this evening, Januar, 18th 2023, at 10:00 PM CET. This maintenance will involve replacing a core switch. There may be brief interruptions in service availability during this time. However, we do not anticipate a comprehensive service outage.

We strive to complete the maintenance work as quickly and smoothly as possible to minimize any inconvenience to you. We thank you for your understanding and patience during these important maintenance efforts.

If you have any questions or concerns regarding these measures, please do not hesitate to contact our support.

Best regards

Your CloudLab Support Team

Dear customer,

our systems have been stable again since approx. 8:35 a.m., and following an intensive analysis, the cause of the error has now been identified and rectified.

All services affected by the disruption/restriction are available again as usual.

We are continuing to monitor the system very closely.

Best regards

Your CloudLab Support Team

Dear customer,

at the moment, our technical department is still working on the fault clearance. Even if we do not yet have the final all-clear, while the majority of systems and services fully available again, we would like to inform you that the fault clearance is still being processed with the highest priority.

Best regards

Your CloudLab Support Team

Dear customer,

our technical department has been able to identify the cause of the fault and is working on rectifying it. We can already see that the fault has been rectified in some areas. Nevertheless, some networks may still experience minor temporary restrictions.

Best regards

Your CloudLab Support Team