Dear Customer,
To further enhance the security of our network environment and optimize system performance, we are conducting a regular update of our firewall systems. This update is a crucial part of our continuous efforts to ensure the integrity and reliability of our services.
Who is affected?
Customers using a CloudLab software version older than X1.
What to expect?
The update will start on March 20 at 11:00 AM CET and will take approximately 30 minutes. During this time, there may be brief disruptions in system availability.
Why is the update performed during business hours?
To ensure a smooth and efficient maintenance process, we carry out the update during business hours. This allows us to monitor active data traffic in real-time, have our entire network team on standby, and respond immediately to any unexpected deviations—minimizing potential downtime.
Why is this update necessary?
Updating the firewall is essential to address new security challenges and ensure our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.
What should you do?
Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time.
If you experience any unexpected issues after the update, please do not hesitate to contact our support team.
We appreciate your understanding and cooperation in carrying out this necessary maintenance to further improve the quality and security of our services.
Best regards
Your CloudLab Support Team
