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01.10.2025
01.11.2025
31.12.2025

Notice history

01.12.2025

Limited Availability of Our Support Team Due to Cloudflare Incident
  • Resolved
    Resolved

    Dear Customer,

    Cloudflare has announced that a fix has been implemented and the situation should now be resolved.
    Cloudflare is currently performing extended monitoring to ensure that any remaining issues can be addressed promptly if they arise. We will continue to keep you informed.

    Kind regards
    Your CloudLab Support Team

  • Identified
    Identified

    At the moment, the service appears to be available again. However, since Cloudflare has not issued a final all-clear yet, interruptions may still occur. We are continuing to monitor the situation and will provide updates as soon as the incident is fully resolved.

  • Investigating
    Investigating

    Dear Customer,

    Due to an ongoing incident at Cloudflare, our support availability is currently limited.
    You can find up-to-date information regarding the issue at: https://www.cloudflarestatus.com/

    Once Cloudflare has resolved the underlying cause, we will resume processing all open tickets as usual.
    For urgent matters, please contact your designated project manager directly.

    Kind regards
    Your CloudLab Support Team

01.11.2025

API Documentation Temporarily Unavailable
  • Resolved
    Resolved

    Dear Customer,

    our API documentation is now fully available again.

    Thank you for your patience during the brief interruption.

    Best regards
    Your CloudLab Support Team

  • Investigating
    Investigating

    Dear Customer,

    our API documentation is currently unavailable.

    We are already working on a quick solution and will restore access as soon as possible.

    Best regards
    Your CloudLab Support Team

Scheduled Network Maintenance – November 11–12, 2025
  • Completed
    12.11.2025 at 5:00 AM
    Completed
    12.11.2025 at 5:00 AM
    Maintenance has completed successfully
  • In progress
    11.11.2025 at 10:00 PM
    In progress
    11.11.2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    11.11.2025 at 10:00 PM
    Planned
    11.11.2025 at 10:00 PM

    Dear Customer,

    On Tuesday, November 11, 2025, starting at 11:00 PM (CET) until Wednesday, November 12, 2025, approximately 6:00 AM (CET), our hosting partner will carry out scheduled maintenance on the network infrastructure.

    As part of this work, several systems will be connected to a new high-availability switch environment to further optimize the network structure.

    During the maintenance window, short connection interruptions of a few minutes may occur. The process will be monitored closely to ensure all systems return to normal operation as quickly as possible.

    We appreciate your understanding and cooperation during this maintenance and thank you for your continued trust.

    If you have any questions, our support team is always available to assist you.

    Best regards
    Your CloudLab Support Team

01.10.2025

Limited Availability of our Template Gallery
  • Resolved
    Resolved

    Dear Customer,

    we are pleased to inform you that the issue affecting the Template Gallery has been resolved. The system is now running stably again.

    We sincerely apologize for the inconvenience and thank you for your patience and understanding during this time.

    Your CloudLab Support Team

  • Identified
    Identified

    Dear Customer,

    we were able to identify the root cause of the current limitation affecting the Template Gallery. Our technicians are now working on implementing a solution.

    We will provide another update as soon as the issue has been fully resolved. Thank you for your patience and understanding.

    Your CloudLab Support Team

  • Investigating
    Investigating

    Dear Customer,

    currently, there may be limitations in the availability of our Template Gallery. Our technicians are working diligently to analyze and resolve the issue. We apologize for any inconvenience caused.

    Your CloudLab Support Team

01.10.2025 to 01.12.2025

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