CloudLab - Notice history

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01.03.2026
01.04.2026
31.05.2026

Notice history

01.05.2026

Occasional connectivity issues with our systems
  • Resolved
    UTC
    Resolved

    Dear Customer,

    The connectivity issues with our systems have been successfully resolved, and all services are fully operational again.

    Naturally, we will be conducting extensive follow-up reviews and developing preventive measures to further ensure system stability in the future. Should you still encounter any irregularities, our support team will be happy to assist you.

    Thank you for your patience.

    Best regards
    Your CloudLab Support Team

  • Investigating
    UTC
    Investigating

    Dear Customer,

    We are currently experiencing occasional connectivity issues across our systems. Our technical team is already working together with our hosting provider to reach a resolution as quickly as possible.

    Best regards
    Your CloudLab Support Team

Linux vulnerability "Copy Fail" - patch installation + reboot required
  • Resolved
    UTC
    Resolved

    Dear customers,

    We have successfully completed the installation of the security patch on all systems of our system infrastructure.

    Again we would like to apologize for any inconvenience experienced during these measures and thank you for your understanding and patience.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

  • Identified
    UTC
    Identified

    Dear customers,

    Just before the weekend, the Linux vulnerability known as ‘Copy Fail’ – which grants attackers root privileges – came to light.

    In order to preserve the security and integrity of our system infrastructure we are actively installing newly published security patches on all of our systems.

    The installation of said patches requires a reboot of the systems, leading to a brief system inavailability of 60 - 90 sec.

    We apologize upfront for the inconvenience and will strive to keep any service interruptions as short as possible.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

01.04.2026

Update of Infrastructure Components
  • Completed
    28.04.2026 at 6:21 AMUTC
    Completed
    28.04.2026 at 6:21 AMUTC

    Dear Customer,

    We have successfully completed the scheduled maintenance on our infrastructure components. As expected, no downtime or service interruptions occurred during the update.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

  • In progress
    28.04.2026 at 6:00 AMUTC
    In progress
    28.04.2026 at 6:00 AMUTC
    Maintenance is now in progress
  • Planned
    28.04.2026 at 6:00 AMUTC
    Planned
    28.04.2026 at 6:00 AMUTC

    Dear Customer,

    To continuously ensure the performance and stability of our environment, we will perform a necessary update of infrastructure software components on April 28, 2026, at 08:00 AM (CEST).

    This maintenance is expected to take only a few minutes. No downtime or service interruptions are expected during these works. We thank you for your understanding regarding this short-term notice.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

Increased processing times for PDF generation in Template Gallery
  • Resolved
    UTC
    Resolved

    Dear Customer,

    We have implemented a temporary workaround for the PDF generation, and the process should be running stably again. We are closely monitoring the performance to ensure continued service.

    To ensure a permanent and persistent solution, we are planning a separate maintenance window.

    Thank you for your patience
    Your CloudLab Support Team

  • Identified
    UTC
    Identified

    Dear Customer,

    We have identified a possible cause for the delays in PDF delivery and are working to resolve the issue as soon as possible. We will keep you updated on our progress.

    Thank you for your patience
    Your CloudLab Support Team

  • Investigating
    UTC
    Investigating

    Dear Customer,

    We are currently experiencing increased processing times for PDF generation within the Template Gallery. Our technical team is already working on optimizing the performance to restore standard delivery speeds as quickly as possible.

    Best regards
    Your CloudLab Support Team

Scheduled Maintenance: IP Connectivity Optimization
  • Completed
    22.04.2026 at 4:00 AMUTC
    Completed
    22.04.2026 at 4:00 AMUTC
    Maintenance has completed successfully
  • In progress
    21.04.2026 at 9:00 PMUTC
    In progress
    21.04.2026 at 9:00 PMUTC
    Maintenance is now in progress
  • Planned
    21.04.2026 at 9:00 PMUTC
    Planned
    21.04.2026 at 9:00 PMUTC

    Dear Customer,

    To continue providing you with the best possible performance in IP connectivity and datacenter services, we will perform scheduled maintenance on our network infrastructure in the night from April 21 to April 22, 2026.

    This maintenance includes updates and optimizations to the BGP routing of our IP networks. These measures are designed to ensure the ongoing stability and enhanced performance of your network connection.

    Maintenance Details:

    • Timeframe: Tuesday, April 21, 2026, 11:00 PM to Wednesday, April 22, 2026, approx. 06:00 AM (CEST).

    • Impact: During this timeframe, brief interruptions in the availability of our services may occur. We will complete all measures as quickly as possible.

    • Data Integrity: This maintenance exclusively affects network routing. Data stored on the servers remains unaffected.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

Scheduled Maintenance: PIM Infrastructure
  • Completed
    20.04.2026 at 6:20 AMUTC
    Completed
    20.04.2026 at 6:20 AMUTC

    Dear Customer,

    We are pleased to inform you that the scheduled optimization of our PIM infrastructure (Version X3) has been successfully completed.

    The maintenance was finished without any issues or downtime, and the system is fully operational. Thank you for your patience.

    Best regards
    Your CloudLab Support Team

  • In progress
    20.04.2026 at 6:03 AMUTC
    In progress
    20.04.2026 at 6:03 AMUTC
    Maintenance is now in progress.
  • Planned
    20.04.2026 at 6:00 AMUTC
    Planned
    20.04.2026 at 6:00 AMUTC

    Dear Customer,

    On April 20, 2026, starting at 08:00 AM (CEST), we will be performing scheduled optimizations on our PIM infrastructure. Please note that this maintenance exclusively affects customers using our X3 version.

    These measures are designed to ensure long-term system stability and support continuous improvements to platform performance within the X3 environment.

    Technical Notes: The operation of the PIM system will not be interrupted during this maintenance according to current planning; the system will remain accessible. However, please consider the following notes for your planning:

    • Data Processing: During the optimization phase, isolated instances of increased response times (latency) may occur.

    • Recommendation: To ensure a smooth workflow, we recommend performing particularly extensive data operations or time-critical project tasks outside of the aforementioned timeframe.

    We strive to keep any disruptions to a minimum. If you have any questions, our support team is available to assist you.

    Best regards
    Your CloudLab Support Team

Limited accessibility of our systems
  • Resolved
    UTC
    Resolved

    Dear Customer,

    The identified solution has now been fully implemented, and all systems are fully accessible once again.

    As a precautionary measure, we continue to closely monitor and verify all services to ensure everything is functioning correctly. Should we detect any further issues, we will provide another update immediately.

    We apologize for any inconvenience caused by this incident and appreciate your patience.

    Best regards
    Your CloudLab Support Team

  • Update
    UTC
    Update

    Dear Customer,

    We have identified a solution for the current restriction, which is currently being implemented successively. The first systems and services are already fully accessible again.

    We are working continuously to restore normal operations for all remaining services and will provide a final update as soon as all systems are available without restrictions.

    In the aftermath, our technical team will conduct a detailed root cause analysis and implement a persistent solution to best avoid future incidents of this nature and further increase the stability of our infrastructure.

    Best regards
    Your CloudLab Support Team

  • Identified
    UTC
    Identified

    Dear Customer,

    A quick update on the current situation: The root cause of the limited system accessibility has been successfully identified.

    Our technical team is now working at full speed to implement a solution and restore full system stability. We expect services to be back to normal shortly.

    Thank you for your patience.

    Best regards
    Your CloudLab Support Team

  • Investigating
    UTC
    Investigating

    Dear Customer,

    We are currently experiencing limited accessibility across our systems. Our technical team is already actively working on analyzing and resolving the root cause to restore normal operations as quickly as possible.

    Best regards
    Your CloudLab Support Team

01.03.2026

Scheduled Maintenance: Firewall Infrastructure
  • Completed
    24.03.2026 at 8:22 AMUTC
    Completed
    24.03.2026 at 8:22 AMUTC

    Dear Customer,

    We are pleased to inform you that today’s scheduled maintenance on our central firewall infrastructure has been successfully completed.

    As anticipated, the updates were implemented without any downtime. Your systems remained accessible throughout the entire process.

    Thank you for your continued trust.

    Best regards
    Your CloudLab Support Team

  • In progress
    24.03.2026 at 8:00 AMUTC
    In progress
    24.03.2026 at 8:00 AMUTC
    Maintenance is now in progress
  • Planned
    24.03.2026 at 8:00 AMUTC
    Planned
    24.03.2026 at 8:00 AMUTC

    Dear Customer,

    To further optimize the security of our network environment and strengthen our defense mechanisms against unauthorized access, we will perform necessary maintenance on our central firewall infrastructure on March 24, 2026.

    During this window, we will update configurations and enhance security protocols for improved threat detection and prevention.

    Maintenance Details:

    • Timeframe: Monday, March 24, 2026, from 09:00 AM to approx. 09:15 AM (CEST).

    • Impact: We do not expect any downtime during this maintenance. Your systems should remain accessible throughout the process.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

Scheduled Maintenance: Central Firewall Infrastructure
  • Completed
    10.03.2026 at 4:28 AMUTC
    Completed
    10.03.2026 at 4:28 AMUTC

    Dear Customer,

    as previously described in our update at 01:44 AM (CET), we have successfully completed the maintenance work on our central firewall infrastructure. Since that time, all systems and network connectivity have been intensively monitored.

    As expected, no further interruptions or irregularities were detected during this active monitoring phase. The maintenance is now officially concluded, and all systems are fully available again, operating under optimized security standards.

    If you have any further questions or notice any irregularities within your environment, please feel free to contact our support team directly.

    Best regards
    Your CloudLab Support Team

  • Update
    10.03.2026 at 12:44 AMUTC
    Update
    10.03.2026 at 12:44 AMUTC

    Dear Customer,

    the main maintenance work has now been successfully completed. We are currently performing active checks of the work carried out and finalizing configurations. Systems are already running as usual. While brief interruptions may still occur during these final tasks, this is not expected at this stage. We will provide a further update once the maintenance is officially concluded.

    Best regards
    Your CloudLab Support Team

  • Update
    09.03.2026 at 10:04 PMUTC
    Update
    09.03.2026 at 10:04 PMUTC

    Dear Customer, 

    the Maintenance is currently in full progress. While systems are already partially accessible again, please be aware that temporary connectivity interruptions may still occur until the maintenance is officially finalized. We will provide a further update once all work is completed.

    Best regards
    Your CloudLab Support Team

  • In progress
    09.03.2026 at 9:08 PMUTC
    In progress
    09.03.2026 at 9:08 PMUTC

    Dear Customer,

    As announced, we have begun scheduled maintenance on our firewall infrastructure. During the ongoing work, there will be temporary interruptions in the availability of the affected systems via the public Internet. We will keep you updated on our progress.

    Best regards
    Your CloudLab Support Team

  • Update
    09.03.2026 at 9:00 PMUTC
    Update
    09.03.2026 at 9:00 PMUTC

    Dear Customer,

    To further optimize the security of our network environment and align it with current technical standards, we will perform necessary maintenance on our central firewall infrastructure on March 9, 2026.

    This measure serves general system maintenance and the implementation of current security patches to support stable and up-to-date protection of the hosted systems.

    Maintenance Details:

    • Timeframe: Monday, March 9, 2026, 10:00 PM to Tuesday, March 10, 2026, approx. 06:00 AM (CET).

    • Impact: Temporary interruptions in network connectivity will occur during this timeframe. Affected servers will be temporarily inaccessible via the public internet.

    • Data Integrity: This maintenance exclusively affects network interfaces. Data stored on the servers remains unaffected.

    If you have any questions, please feel free to contact our support team at any time.

    Best regards
    Your CloudLab Support Team

  • Planned
    09.03.2026 at 8:29 PMUTC
    Planned
    09.03.2026 at 8:29 PMUTC

    Dear Customer, 

    This is a brief reminder that the scheduled maintenance on our central firewall infrastructure will begin in 30 minutes (10:00 PM CET). As previously announced, temporary interruptions in network connectivity are to be expected during the maintenance window.

    Best regards
    Your CloudLab Support Team

01.03.2026 to 01.05.2026

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