CloudLab - Notice history

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01.05.2025 · 100.0%01.06.· 100.0%31.07.· 100.0%
01.05.2025
01.06.2025
31.07.2025

Notice history

01.07.2025

Network Maintenance on Tuesday, July 8, 2025
  • Completed
    08.07.2025 at 5:54 AM
    Completed
    08.07.2025 at 5:54 AM

    Dear Customer,

    The scheduled maintenance has been successfully completed.

    Apart from the announced interruptions of a few minutes, there were no complications or further disruptions.

    Thank you once again for your understanding and support.

    If you have any questions, our team remains at your disposal.

    Your CloudLab Support Team

  • In progress
    08.07.2025 at 5:10 AM
    In progress
    08.07.2025 at 5:10 AM
    Maintenance is now in progress.
  • Planned
    08.07.2025 at 5:00 AM
    Planned
    08.07.2025 at 5:00 AM

    Dear Customer,

    On Tuesday, July 8, 2025, starting at 7:00 AM CEST, we will be performing scheduled maintenance on our network infrastructure. The purpose of this maintenance is to further improve the stability, security, and long-term performance of our systems.

    Please note: This maintenance applies only to customers using CloudLab’s Software Version 6 or earlier, excluding systems that were already part of the July 1 maintenance.

    The maintenance window will last approximately 1 hour. During this time, we expect a brief interruption of up to 5 minutes.

    Thanks to the redundancy mechanisms we have in place, we do not expect further disruptions. However, as a precaution, please be aware that minor performance fluctuations may occur. Therefore, we kindly ask you to prepare for a possible downtime lasting up to the full duration of the maintenance window—purely as a precaution.

    This maintenance is part of our ongoing commitment to provide you with the highest level of availability and service quality. We sincerely thank you for your understanding and your trust.

    If you have any questions or need assistance, our team is always available to support you.

    Your CloudLab Support Team

Network Maintenance
  • Completed
    01.07.2025 at 6:45 AM
    Completed
    01.07.2025 at 6:45 AM

    Dear Customer,

    Today’s maintenance work on a part of our web servers has been successfully completed. Unfortunately, the first phase took slightly longer than expected. To avoid exceeding the originally announced maintenance window, we have decided to carry out the remaining steps in a separate maintenance session.

    This concerns additional web servers as well as our Template Gallery.

    We are currently coordinating the new time slots internally and will inform you shortly once the new schedule has been determined.

    Thank you for your understanding and patience.

    Your CloudLab Support Team

  • In progress
    01.07.2025 at 5:32 AM
    In progress
    01.07.2025 at 5:32 AM
    Maintenance is now in progress.
  • Planned
    01.07.2025 at 5:30 AM
    Planned
    01.07.2025 at 5:30 AM

    Dear Customer,

    On Tuesday, July 1, 2025, starting at 7:30 AM CEST, we will be carrying out scheduled maintenance on our network infrastructure. The purpose of this maintenance is to further enhance the stability, security, and future viability of our systems.

    Please note: This maintenance applies only to customers using CloudLabs Software Version 6 or earlier, as well as those working with our template gallery. The maintenance window will last approximately 1 hour. We expect an outage of a around 60 seconds during this time.

    Thanks to the redundancy mechanisms we have in place, we do not expect further disruptions. However, we would like to inform you as a precaution that, during maintenance work of this kind, minor performance fluctuations cannot be completely ruled out. Therefore, we kindly ask you to prepare for a potential downtime lasting up to the full duration of the maintenance window of 1 hour, purely as a precaution.

    This maintenance is an important part of our strategy to continue providing you with the highest level of availability and service quality in the future. We sincerely thank you for your understanding and your trust.

    If you have any questions or require assistance, our team is, of course, always available to support you.

    Your CloudLab Support Team

01.06.2025

Network Maintenance Notice for North and South America
  • Completed
    24.06.2025 at 6:36 AM
    Completed
    24.06.2025 at 6:36 AM

    Dear Customer,

    We would like to inform you that the scheduled maintenance has been successfully completed.

    The actual downtime per system was less than 60 seconds, and all systems are operating as expected. Our redundancy mechanisms ensured a smooth transition, and we do not anticipate any ongoing issues.

    Should you notice any irregularities or require assistance, please do not hesitate to reach out to our support team. We are here to help.

    Thank you once again for your understanding and continued trust.

    Your CloudLab Support Team

  • In progress
    24.06.2025 at 6:00 AM
    In progress
    24.06.2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    24.06.2025 at 6:00 AM
    Planned
    24.06.2025 at 6:00 AM

    Dear Customer,

    on Tuesday, June 24, 2025, starting at 2:00 AM EST, we will be carrying out scheduled maintenance on our network infrastructure. The purpose of this maintenance is to further enhance the stability, security, and future viability of our systems.

    The maintenance window will last approximately 1 hour. We expect an outage of a maximum of 60 seconds during this time.

    Thanks to the redundancy mechanisms we have in place, we do not expect further disruptions. However, we would like to inform you as a precaution that, during maintenance work of this kind, minor performance fluctuations cannot be completely ruled out.

    This maintenance is an important part of our strategy to continue providing you with the highest level of availability and service quality in the future. We sincerely thank you for your understanding and your trust.

    If you have any questions or require assistance, our team is, of course, always available to support you.

    Your CloudLab Support Team

Documentation Migration
  • Completed
    23.06.2025 at 6:40 AM
    Completed
    23.06.2025 at 6:40 AM

    Dear customers,

    The scheduled maintenance of our documentation platform has been successfully completed.

    You can now access the updated documentation at the new URL:  https://knowledge.cloudlab-solutions.com/

    Please note: Due to DNS propagation, you may still see the old version of the documentation or experience temporary access issues. Unfortunately, we have no control over this routing behavior. In most cases, the new version will appear correctly on its own. Within 24 hours at the latest, the updated documentation should be available worldwide.

    For now, access remains public. However, in the coming weeks, it will be limited to Help Desk users. If you do not yet have a Help Desk account, please contact our support team – we will be happy to assist you.

    Thank you for your patience and continued trust.

    Your CloudLab Team

  • In progress
    23.06.2025 at 6:00 AM
    In progress
    23.06.2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    23.06.2025 at 6:00 AM
    Planned
    23.06.2025 at 6:00 AM

    Dear customers,

    on Monday, June 23, 2025 at 08:00 AM (CET), we will perform scheduled maintenance on our documentation platform at
    https://documentation.cloudlab-solutions.com/.

    During this process, we will migrate our documentation to a new system. The updated platform will offer a powerful full-text search and a direct integration with our Help Desk, enabling you to create support tickets directly from within the documentation.

    The maintenance is expected to take approximately one hour.

    Please note: Due to DNS propagation, you may still see the old version of the documentation or temporarily be unable to access it. Unfortunately, we have no control over this routing behavior. In most cases, the new version will appear correctly on its own.

    Within 24 hours at the latest, the new documentation should be correctly available worldwide.

    Please note: After the migration, access will require a valid Help Desk account.
    If you do not yet have one (our new Help Desk has been in use since April 1, 2025), please contact our support team - we will be happy to assist you with setting up your account.

    As always, feel free to reach out to us if you have any questions.

    Your CloudLab Team

01.05.2025 to 01.07.2025

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