CloudLab - Notice history

Dear Customer,

To further enhance the security of our network environment and optimize system performance, we will be conducting a scheduled update of our firewall systems. This update is a crucial part of our ongoing efforts to ensure the integrity and reliability of our services.

Who is affected?
Customers using a CloudLab software version older than X1.

What Expect?
The update will begin on March 24 at 10:00 AM CET and takes approx. only 60 minutes. During this time, there may be a brief disruption in system availability.

Why is the update taking place during Business Hours?
To ensure a smooth and efficient maintenance process, we are performing the update during business hours. This allows us to monitor active data traffic in real-time, have our full network team on standby, and respond immediately to any unexpected discrepancies - helping to prevent prolonged downtime.

Why is this update necessary?
Updating the firewall is essential to addressing new security challenges and ensuring that our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.

What should you do?
Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time frame.

Should you experience any unexpected issues after the update, please do not hesitate to contact our support team.

We appreciate your understanding and cooperation as we perform these necessary maintenance tasks to further improve the quality and security of our services.

Best regards
Your CloudLab Support Team

Maintenance is now in progress.

Dear Customer,

To further enhance the security of our network environment and optimize system performance, we will be conducting a scheduled update of our firewall systems. This update is a crucial part of our ongoing efforts to ensure the integrity and reliability of our services.

Who is affected?
Customers using a CloudLab software version older than X1.

What Expect?
The update will begin on March 19 at 10:00 AM CET and takes approx. only 30 minutes. During this time, there may be a brief disruption in system availability.

Why is the update taking place during Business Hours?
To ensure a smooth and efficient maintenance process, we are performing the update during business hours. This allows us to monitor active data traffic in real-time, have our full network team on standby, and respond immediately to any unexpected discrepancies - helping to prevent prolonged downtime.

Why is this update necessary?
Updating the firewall is essential to addressing new security challenges and ensuring that our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.

What should you do?
Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time frame.

Should you experience any unexpected issues after the update, please do not hesitate to contact our support team.

We appreciate your understanding and cooperation as we perform these necessary maintenance tasks to further improve the quality and security of our services.

Best regards
Your CloudLab Support Team

Dear Customer,

To further enhance the security of our network environment and optimize system performance, we will be conducting a scheduled update of our firewall systems. This update is a crucial part of our ongoing efforts to ensure the integrity and reliability of our services.

Who is affected?
Customers using a CloudLab software version older than X1.

What Expect?
The update will begin on March 18 at 10:00 AM CET and takes approx. only 30 minutes. During this time, there may be a brief disruption in system availability.

Why is the update taking place during Business Hours?
To ensure a smooth and efficient maintenance process, we are performing the update during business hours. This allows us to monitor active data traffic in real-time, have our full network team on standby, and respond immediately to any unexpected discrepancies - helping to prevent prolonged downtime.

Why is this update necessary?
Updating the firewall is essential to addressing new security challenges and ensuring that our systems remain protected against the latest threats and vulnerabilities. Additionally, such updates improve network speed and efficiency.

What should you do?
Please prepare for this brief disruption and plan accordingly. We recommend avoiding critical operations during this time frame.

Should you experience any unexpected issues after the update, please do not hesitate to contact our support team.

We appreciate your understanding and cooperation as we perform these necessary maintenance tasks to further improve the quality and security of our services.

Best regards
Your CloudLab Support Team

Dear Customer,

we would like to inform you about an upcoming scheduled maintenance that will exclusively affect customers using PIM on CloudLabs Version X3. If you are not using Version X3, your service will not be impacted.

Maintenance Schedule:

• Start: Thursday, January 16th, 2025, at 11:00 PM CEST

• End: Friday, January 17th, 2025, at 5:00 AM CEST

During the entire maintenance period, we kindly request that you do not carry out and work on your products in the datacenter. The work carried out during this time could be lost after maintenance. This includes activities related to:

• Web products

• Page options

• Product parts

• Mapping Rules

• Pricing

• Files

• Production Methods

Additionally, product information will be unavailable for approximately one hour during this timeframe.

We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance efficiently and minimize its impact on your operations.

Thank you for your cooperation and continued trust in our services.

Your CloudLab Support Team

Dear Customer,

We are writing to inform you about an upcoming scheduled maintenance that will affect our personalization servers. This maintenance is crucial for ensuring the continued reliability and performance of our services.

On January 7th, 2025, between 8:00AM and 9:00AM CET, we will be performing essential maintenance work. During this time, there will be a short-term interruption in the preview functionality and PDF generation. While we expect the disruption to last only a few minutes, we recommend preparing for a maximum downtime of approximately 60 minutes.

We understand the inconvenience that any downtime may cause, and we assure you that our team will work diligently to minimize the impact and complete the maintenance as swiftly and smoothly as possible.

Thank you for your patience, understanding, and continued trust in our services.

Your CloudLab Support Team