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01.12.2024
01.01.2025
28.02.2025

Notice history

01.02.2025

No notices reported this month

01.01.2025

Maintenance of our PIM on CloudLabs X3
  • Completed
    17.01.2025 at 1:47 AM
    Completed
    17.01.2025 at 1:47 AM

    Dear Customer,

    we are pleased to confirm that the extended monitoring phase following the scheduled maintenance has been completed without any irregularities. Throughout the entire monitoring period, no issues or anomalies were detected.

    With this, the maintenance is now fully concluded.

    Should you unexpectedly encounter any issues, please do not hesitate to reach out to our support team. We are here to assist you and ensure everything continues running seamlessly.

    Thank you once again for your trust and cooperation.

    Your CloudLab Support Team

  • Update
    17.01.2025 at 1:16 AM
    Update
    17.01.2025 at 1:16 AM

    Dear Customer,

    we are pleased to inform you that the scheduled maintenance on CloudLabs Version X3 has been successfully completed.

    Our initial checks indicate that all systems are functioning as expected, and no issues have been detected so far. We will continue to monitor the systems closely to ensure full stability before providing a final confirmation.

    Thank you for your patience and understanding during this maintenance window.


    Your CloudLab Support Team

  • In progress
    16.01.2025 at 10:00 PM
    In progress
    16.01.2025 at 10:00 PM
    Maintenance is now in progress
  • Planned
    16.01.2025 at 10:00 PM
    Planned
    16.01.2025 at 10:00 PM

    Dear Customer,

    we would like to inform you about an upcoming scheduled maintenance that will exclusively affect customers using PIM on CloudLabs Version X3. If you are not using Version X3, your service will not be impacted.

    Maintenance Schedule:

    • Start: Thursday, January 16th, 2025, at 11:00 PM CEST

    • End: Friday, January 17th, 2025, at 5:00 AM CEST

    During the entire maintenance period, we kindly request that you do not carry out and work on your products in the datacenter. The work carried out during this time could be lost after maintenance. This includes activities related to:

    • Web products

    • Page options

    • Product parts

    • Mapping Rules

    • Pricing

    • Files

    • Production Methods

    Additionally, product information will be unavailable for approximately one hour during this timeframe.

    We apologize for any inconvenience this may cause and assure you that our team will work diligently to complete the maintenance efficiently and minimize its impact on your operations.

    Thank you for your cooperation and continued trust in our services.


    Your CloudLab Support Team

Limited Availability of our Template Gallery
  • Resolved
    Resolved

    Dear Customer,

    We are pleased to inform you that the issue affecting our Template Gallery has been successfully identified and resolved. The service is now fully operational.

    We sincerely apologize for any inconvenience this may have caused and appreciate your patience and understanding during this time.

    If you experience any further issues or have any questions, please do not hesitate to reach out to us.


    Your CloudLab Support Team

  • Investigating
    Investigating

    Dear Customer,

    currently, there may be limitations in the availability of our Template Gallery. Our technicians are working diligently to analyze and resolve the issue. We apologize for any inconvenience caused.

    Your CloudLab Support Team

Limited Availability
  • Resolved
    Resolved

    Dear Customer,

    all affected services are fully available again, and the cause of the limitations has been successfully resolved. Our hosting provider is still monitoring the servers to ensure everything continues to run smoothly.

    Your CloudLab Support Team

  • Monitoring
    Monitoring

    The limitations have been successfully resolved. Our technicians are now conducting a detailed analysis to identify the cause and prevent future incidents. We apologize for any inconvenience caused.

  • Update
    Update

    Our technicians are diligently working to analyze and resolve the issue. There are no new updates at this time. However, we can confirm that the systems are running stably despite the current limitations, with only minimal deviations. We will keep you informed as soon as there are developments. Thank you for your patience.

  • Investigating
    Investigating

    Dear Customer,

    currently, there may be limitations in the availability of certain services. Our technicians are working diligently to analyze and resolve the issue. We apologize for any inconvenience caused.

    Your CloudLab Support Team

Maintenance of our Personalization Server
  • Completed
    07.01.2025 at 7:21 AM
    Completed
    07.01.2025 at 7:21 AM

    Dear Customer,

    the maintenance has been successfully completed, with no interruptions to our services. Should you unexpectedly notice any difficulties, please feel free to contact our support team.

    Thank you for your patience, understanding, and continued trust in our services.

    Your CloudLab Support Team

  • In progress
    07.01.2025 at 7:00 AM
    In progress
    07.01.2025 at 7:00 AM
    Maintenance is now in progress
  • Planned
    07.01.2025 at 7:00 AM
    Planned
    07.01.2025 at 7:00 AM

    Dear Customer,

    We are writing to inform you about an upcoming scheduled maintenance that will affect our personalization servers. This maintenance is crucial for ensuring the continued reliability and performance of our services.

    On January 7th, 2025, between 8:00AM and 9:00AM CET, we will be performing essential maintenance work. During this time, there will be a short-term interruption in the preview functionality and PDF generation. While we expect the disruption to last only a few minutes, we recommend preparing for a maximum downtime of approximately 60 minutes.

    We understand the inconvenience that any downtime may cause, and we assure you that our team will work diligently to minimize the impact and complete the maintenance as swiftly and smoothly as possible.

    Thank you for your patience, understanding, and continued trust in our services.

    Your CloudLab Support Team

01.12.2024

No notices reported this month

01.12.2024 to 01.02.2025

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